Maintenance Request

In-Warranty Maintenance:

• All automotive diagnostic and programming tools purchased from CompuCar are covered by a two-year warranty from the original purchase date.
• The original purchase invoice must be presented to avail of free maintenance services within the warranty period.
• In case of maintenance during the warranty period, the warranty period will be automatically extended by the duration of the maintenance based on Saudi Arabia MOC regulations.
• Online updates for the automotive diagnostic tools are provided, and there is no need to bring the device physically for updates. CompuCar is not responsible for any pre-existing device malfunction before the update.

Out-of-Warranty Maintenance or Devices Purchased Elsewhere:

• Car diagnostic Device purchased from other sources or those that are out of warranty are subject to an initial diagnostic fee and a comprehensive inspection to determine the nature of the fault and the cost of repair.
• The customer will be informed of the estimated repair cost and must provide written consent before any repair work commences.
• If the customer declines the repair cost, the device will be returned in its original condition upon receipt, and the customer will not be refunded the initial diagnostic fee.

Warranty Exclusions: The warranty does not cover the following:

• Damage caused by misuse or failure to follow the operating instructions provided in the user manual.
• Damage caused by accidents, drops, shocks, or exposure to water or liquids.
• Damage caused by opening the device or tampering with its internal components by unauthorized persons.
• Damage caused by altering or removing the device’s serial number or warranty label.
• Replacement of lost or damaged parts due to normal wear and tear, such as buttons, cables, accessories, batteries, and lamps.

Additional Terms for Automotive Diagnostic Tools Older Than 5 Years and Purchased from Other Sources:

• CompuCar reserves the right to refuse maintenance services if the necessary spare parts are unavailable or if the device cannot be repaired.
• CompuCar reserves the right to refuse maintenance for devices purchased from sources other than CompuCar, as well as for older devices.
• The customer is responsible for backing up all data and information on the device before sending it for maintenance.
• CompuCar is not responsible for any loss or damage to data that occurs during the maintenance process.

For any inquiries, please contact our maintenance department directly at 0554435453 or via WhatsApp on the following link

Contact Maintenance department via WhatsApp from here