Warranty and Sales Policy

1. Warranty Period

• Electronic Devices (Diagnostic & Programming Tools): A 2-year warranty applies from the invoice date, in accordance with the Ministry of Commerce regulations in Saudi Arabia for electronic devices.

• Hand Tools: A 1-year warranty applies from the date of purchase. These can be replaced within 7 days of the invoice date if a manufacturing defect is present.

• Free Parts and Gifts: These items are not covered by any warranty.

2. Warranty Exclusions

The warranty does not cover the following cases:

• Misuse: Faults resulting from customer misuse, failure to follow operating instructions, or neglect of maintenance.

• External Factors: Damage caused by accidents, natural disasters, vandalism, or unauthorized maintenance by unqualified technicians.

• Unauthorized Modifications: Opening the device, tampering with internal components, changing serial numbers, or removing the CompuCar or manufacturer warranty stickers.

• Normal Wear and Tear: Costs of replacing consumable parts such as buttons, cables, accessories, power plugs, bulbs, and batteries.

• Poor Storage: Damage resulting from failure to protect devices from weather factors like dust, rain, and high temperatures.

• Neglecting Updates: Faults caused by failing to perform periodic updates (at least monthly) for electronic equipment and diagnostic tools. These updates contain security and preventive patches; neglecting them is considered misuse.

• Ignoring Warnings: Continuing to operate the device when strange noises or indicators of a malfunction are present.

• Violent Use: Faults resulting from violent or improper handling of the device.

• Inspection Fees: A non-refundable inspection fee (150 SAR + 15% VAT) applies if the device is out of warranty or if misuse is proven.

CompuCar Responsibility:

• Responsibility is limited to repairing or replacing devices with manufacturing defects during the warranty period and does not cover any other damages.

• In case of a non-warranty fault, CompuCar may perform the necessary maintenance at the customer’s expense.

3. Return and Replacement Policy

First: Non-Returnable/Non-Exchangeable Products:

• Electronic & Diagnostic Equipment: Diagnostic tools and electronic equipment cannot be returned or exchanged once registered or used. You can return or exchange for a device of the same or higher category within 3 days of receipt, provided the device is not registered/used, is in its original condition, and no security seals or registration codes have been opened.

• Accessories and Spare Parts: Cables, power plugs, supplies, accessories, and spare parts are not eligible for return or exchange.

Second: Exchangeable Products:

• Manufacturing Defects: If a product has a non-repairable manufacturing defect (as determined by the manufacturer), it will be replaced with another of the same type and category.

• Tools: Hand tools cannot be returned but can be exchanged for another item of the same price within 7 working days of purchase, provided they are in new, unused condition and in original packaging.

Third: Exchange Conditions:

• Price Difference: If there is a price difference upon exchange, the customer receives a voucher valid for 6 months.

• Products with Gifts: If a product purchased with a gift is returned due to a defect, the gift’s value will be deducted if it has been used.

Fourth: Shipping Fees:

• No additional shipping fees are charged if the return is due to a manufacturing defect or a shipping error. In other cases, the customer bears all shipping, inspection, and maintenance costs.

4. Delivery and Shipping Policy

• Free Shipping: All orders exceeding 1000 SAR qualify for Free Shipping to all cities in Saudi Arabia via express shipping companies.

• Standard Delivery: Shipping takes a maximum of 3 working days from full payment if the devices require preparation by CompuCar.

• Self-Pickup: For customers picking up from CompuCar branches, the maximum pickup period is 7 working days. If not picked up within this period, the invoice amount is non-refundable.

5. Maintenance Policy

• In-Warranty: Maintenance for manufacturing defects is free during the warranty period.

• Out-of-Warranty: The customer bears full costs if the warranty has expired or if misuse is proven. A non-refundable fee of 150 SAR + 15% VAT applies for inspection.

• Delivery for Maintenance: The customer is responsible for delivering the device to the CompuCar Service Center in Jeddah. Collection from the customer’s site can be arranged for an additional shipping fee.

• Devices Older than 5 Years: These undergo a comprehensive technical evaluation. CompuCar is not responsible for any malfunctions that appear during initial testing or damages to related parts for these older units.

6. General Terms

• All prices displayed include VAT.

• CompuCar reserves the right to test any device before delivery to ensure its safety and functionality.

• The customer is assumed to be aware of the device type and software; operating the device on vehicles is the customer’s sole responsibility.

• No device will be delivered until the invoice is paid in full.

• The invoice is only valid if it bears the official stamp and signature of CompuCar.

• Terms are subject to change without notice; updates apply only to new sales following the update.