Shipping and Delivery Policy at CompuCar

CompuCar strives to make the process of purchasing car diagnostic and programming devices an easy and convenient experience. We ensure clear shipping and delivery policies to guarantee the fastest possible delivery of your order.

Working Hours and Shipping:

  • Working Hours: From 9 AM to 6 PM daily except Fridays, holidays, and official holidays.
  • Order Processing: Equipment is usually shipped within 24 hours of order confirmation and payment receipt.
  • Device Inspection and Registration: We inspect and register each device via customer email and install the latest diagnostic and programming software to be ready for immediate use.
  • Order Tracking: Upon receipt of the order by the shipping company, a shipping receipt is sent to track its location and expected delivery date on the company’s website.
  • Delivery Time: 2 to 4 business days (varies depending on the customer’s location).

Free Shipping:

  • For all cities in the Kingdom of Saudi Arabia: If the order value exceeds 1000 Saudi Riyals (excluding value-added tax).

Shipping Companies:

  • We work with various express shipping companies to deliver your order directly to your location.

Order Cancellation:

  • Registered equipment: Non-refundable after registration, as the warranty period and free updates start upon registration.
  • Tools and devices that do not require registration:
    • Before handing over the order to the shipping company: Full refund of the value and shipping cost and cancellation of the sales invoice.
    • After handing over the order to the shipping company: Submit a return shipment request, and upon receipt by CompuCar, the order value is refunded after deducting the full shipping costs.

Why Choose Compu-Car?

  • Fast and Free Shipping: We offer fast and free shipping to all cities in the Kingdom of Saudi Arabia for orders exceeding 1000 Saudi Riyals.
  • High-Quality Equipment: We offer a wide range of high-quality car diagnostic and programming devices from leading brands.
  • Excellent Customer Service: We provide excellent customer service before and after purchase.

FAQs about Shipping and Delivery Policy at Compu-Car:

  1. What are the working hours during which I can order equipment?
  • Working hours: From 9 AM to 6 PM daily except Fridays, holidays, and official holidays.
  1. How long does it take to ship the equipment?
  • Usually within 24 hours of order confirmation and payment receipt.
  1. Can I track my order?
  • Yes, after the shipping company receives the order, a shipping receipt is sent to track its location and expected delivery date on the company’s website.
  1. What is the delivery time?
  • 2 to 4 business days (varies depending on the customer’s location).
  1. What is the shipping cost?
  • Free shipping for all cities in the Kingdom of Saudi Arabia for orders exceeding 1000 Saudi Riyals (excluding value-added tax).
  • Nominal cost for orders less than 1000 Saudi Riyals.
  1. Which shipping companies does CompuCar work with?
  • We work with various express shipping companies to deliver your order directly to your location.
  1. What is the order cancellation policy?
  • Registered equipment: Non-refundable after registration, as the warranty period and free updates start upon registration.
  • Tools and devices that do not require registration:
    • Before handing over the order to the shipping company: Full refund of the value and shipping cost and cancellation of the sales invoice.
    • After handing over the order to the shipping company: Submit a return shipment request, and upon receipt by CompuCar, the order value is refunded after deducting the full shipping costs.
  1. What are the advantages of CompuCar?
  • Fast and Free Shipping: We offer fast and free shipping to all cities in the Kingdom of Saudi Arabia for orders exceeding 1000 Saudi Riyals.
  • High-Quality Equipment: We offer a wide range of high-quality car diagnostic and programming devices from leading brands.
  • Excellent Customer Service: We provide excellent customer service before and after purchase.
  1. Where can I find more information about the shipping and delivery policy?
  1. Who can I contact if I have any further questions?

You can contact our customer service team via: